How do I return an item?
When you can send something back.
When GeFe steps in
If an item is fake, damaged, the wrong piece, or clearly different from the listing, email us before you confirm delivery. Include your order number and clear photos.
Changed your mind?
Returns for fit or a change of mind are up to the seller. Message them first. Many will help if you ask nicely and the piece is unworn.
Sending it back
Once a return is agreed, send the item back with tracking and keep the receipt. Your refund is released when the seller receives it.
More on protection & returns
Still stuck?
Email us and we'll get back to you. If it's about an order, add the order number. For questions about a piece, message the seller.
support@mail.gefeafrica.com