My order hasn't arrived
What to do when it's late.
Check first
Open the order: once it's sent you'll see the courier and tracking number there. Tracking can take a day to show its first update.
Not sent yet? The seller must ship by the date on your order. If they don't, we cancel it and your money goes back to your GeFe wallet automatically.
Still nothing?
Message the seller from the order. If they don't reply or the order doesn't turn up, email us with your order number. Don't confirm delivery for something you haven't received.
More on order problems
Still stuck?
Email us and we'll get back to you. If it's about an order, add the order number. For questions about a piece, message the seller.
support@mail.gefeafrica.com