What is a stockpile?
Ask a seller to keep what you bought, then get one delivery.
How it works
Buy a piece, then open the order and tap Ask to stockpile. Pick how long the seller should keep it: 1, 2 or 4 weeks, or 2 or 3 months.
The seller has 48 hours to accept, suggest another length, or decline. If they decline or don't answer, the order ships as normal.
Buy more from the same seller and it joins your stockpile under the same date, so everything ships in one parcel and you pay delivery once.
Dates, reminders and more time
You'll both see the agreed date. We remind you 7, 3 and 1 day before, and on the day.
Need longer? Ask for more time from Stockpile in your account. The seller has 48 hours to agree. A stockpile can't run past 90 days from when it was agreed.
Shipping and late fees
Ask to ship any time before the date and there's nothing extra to pay. Delivery is agreed with the seller in Messages, as for any order.
After the date, a late fee of ₦1,000 applies, plus ₦500 a week, up to ₦3,000. It's one fee for the whole stockpile, paid from your GeFe wallet to the seller before it ships.
Four weeks past the date, the seller can close the stockpile: you're refunded to your GeFe wallet, less the late fee.
You're protected
Your money stays with GeFe until the order is delivered, so the seller isn't paid for holding it.
Once you ask to ship, the seller has 3 days. If they miss it, the order is cancelled, you're refunded, and they pay you ₦1,500 plus any late fee you paid.
A seller can't ship early or change the date on their own. Never pay a seller to hold or release an order outside GeFe; if anyone asks, report it.
More on buying
- How does buying on GeFe work?From adding to your bag to the seller getting paid.
- How do offers work?Offer a price, pay only if the seller says yes.
- How do auctions and bids work?Bidding, late bids and paying when you win.
- The seller is away. Can I still buy?What you can do while a seller is on a break.
- How do I choose the right size?Measurements beat the size on the tag.
- Why did an item sell out?Most pieces are one of one.
Still stuck?
Email us and we'll get back to you. If it's about an order, add the order number. For questions about a piece, message the seller.
support@mail.gefeafrica.com
