My payment didn't go through
What to check, and what to do if you were debited.
Common reasons
The transfer details expired, the amount sent was different, the card was declined by your bank, or the connection dropped before the payment finished.
If money left your account
Don't pay again yet. Bank transfers can take a few minutes to confirm. If the order still isn't in Orders after 30 minutes, email us with the payment reference from your bank and we'll sort it out.
More on payments
Still stuck?
Email us and we'll get back to you. If it's about an order, add the order number. For questions about a piece, message the seller.
support@mail.gefeafrica.com